The Consumer Protection Act – Section 21 – Unsolicited Goods

Section 21(1)(e) of the Consumer Protection Act (“The Act”) provides that goods or services are unsolicited if: “any goods have been delivered to, or any services performed for, a consumer by or on behalf of a supplier without the consumer … Continue reading

The Consumer Protection Act and Unfair Contractual Terms

The Consumer Protection Act provides consumers with the right to fair, just and reasonable terms and conditions. In this regard, section 48(1)(a)(ii) specifically states that “A supplier must not offer to supply, supply or enter into an agreement to supply … Continue reading

The Consumer Protection Act – In a nutshell

The essential purpose of the Consumer Protection Act, which is scheduled to come in to effect on one April 2011 is to: promote and advance the social and economic welfare of consumers. Improve access to and the quality of information … Continue reading


The South African Property Owners Association (SAPOA) has raised concerns regarding section 14 of the Consumer Protection Act. This section of the CPA deals with the duration and cancellation of fixed term agreements, such as lease agreements. The Minister has … Continue reading